Fractional COO
Boutique operations consulting for small businesses, startups and solopreneurs. Strategy, plus the hands to build it.
The wall
Most founders hit the same wall. The work is good, the clients are happy, and every single thing still runs through you. Every answer, every handoff, every password.
That isn't a growth problem. It's a structure problem, and you can't outwork it.
In Haus Ops builds the operational backbone so the business stops depending on you being in every room.
Fit
What I do
I go through the business the way an operator does. Where the time leaks, where the money leaks, and where it all breaks the second you look away.
You get: a findings report, a build order in priority sequence, and a walkthrough where I explain every call.
The stack, the workflows, the automations. Chosen for how you actually work, then built, tested and handed over.
You get: the tools set up, your data moved, workflows live, and your team trained on them.
Every process you've been carrying around, written down clearly enough that someone else does it right the first time.
You get: documented processes, reusable templates, and a home for them your team will actually open.
The numbers that tell you something, in one place, instead of four tools and a spreadsheet nobody trusts.
You get: a live dashboard, the metrics that matter for your model, and reporting that updates itself.
What changes
How it goes
Thirty minutes. You talk, I ask questions, we find out whether this is a fit. No pitch deck.
I go through it the way an operator does. What exists, what's duct tape, what's missing, and what it's costing you.
Strategy is the easy part. I stay through the build, the migration and the handoff, then leave you with something your team can run.
About
I grew up a military kid, which means I've unpacked a lot of houses and figured out a lot of systems from scratch. I was the one setting up the routers and the printers long before anyone paid me for it.
That's still the job, honestly. Someone hands me something tangled and I find the thread.
I run In Haus Ops out of San Antonio and I take a small number of clients a year on purpose. I'd rather be deep in a few businesses than hovering over a dozen.
In Haus Ops is a faith-based business. This is the verse I keep coming back to.
A house is built by wisdom, and it is established by understanding; by knowledge the rooms are filled with every precious and beautiful treasure.Proverbs 24:3-4, CSB
That's the work, plainly. Wisdom builds it, understanding is what keeps it standing, and knowledge is what fills the rooms. I steward what I'm trusted with and I serve the people I work with. You don't have to share any of that for it to be true of how I show up.
If you're the person everything in your business runs through, I already know what your week looks like. Let's fix it.
To Your Vision,
Zuri Broom
Why me
Photography studios, coaching businesses, a SaaS startup, a consulting firm and a ministry. Different industries, same job. Find what's breaking, build the thing that fixes it, hand it over working.
The thing clients tell me most often is that they've met plenty of people who offer this, and nobody went as deep.
Selected work
She started out freelance. She now runs a brand agency with her own studio space, her own courses and a program of her own. All of it was a line in the first consultation.
A main site plus three division landing pages, built and migrated in six weeks, with a client portal so nobody had to ask where things stood.
Go to market strategy, competitive research, and a seven week onboarding sequence that runs on its own.
A full website build, start to finish, handed over with everything documented.
Not sure where you fit
Some of this doesn't fit neatly in a package, and that's usually the interesting work. If what you're dealing with isn't on this page, that isn't a problem. Tell me what's going on and we'll figure out the shape of it together.
Thirty minutes, no charge, no pitch. Bring the mess.
Book a callOr email zuri@inhausops.com